This comprehensive guide provides solutions to common issues that may arise while using Byteseal. Whether you're setting up for the first time or facing a functional hiccup, this guide will help you resolve it quickly.
Symptoms: No lights or response when pressing the power button.
Solutions:
Ensure the device is charged using the supplied USB cable.
Try a different USB port or adapter.
Hold the power button for 5-7 seconds to reset.
If the issue persists, contact support.
Symptoms: Fingerprint scan fails or isn't detected.
Solutions:
Make sure your finger is clean and dry.
Try scanning a different registered finger.
Symptoms: Byteseal app can’t detect or pair with the hardware device.
Solutions:
Ensure Bluetooth is enabled on your phone.
Confirm the device is powered on.
Restart the app and the device.
Clear the app cache (Android) or reinstall the app.
Symptoms: Passwords are not being filled automatically on websites.
Solutions:
Ensure the Byteseal browser extension and the autofill utility is installed and enabled.
Confirm that you're logged into your Byteseal account in the extension.
Check that the site is supported (some legacy or embedded login forms may not be).
Refresh the webpage and try again.
Disable and re-enable the browser extension.
Try another supported browser (Chrome, Firefox, Edge, Safari).
Symptoms: Byteseal app or extension does not ask for biometric verification.
Solutions:
Make sure your device is connected and active.
Reopen the Byteseal app or re-authenticate from the browser extension.
Check app permissions to ensure biometric access is enabled.
Symptoms: New or updated passwords are not appearing on other devices.
Solutions:
Ensure all devices are connected to the internet.
Sign out and sign back into your account on the affected device.
Trigger a manual sync from the app settings.
Update the app and browser extension to the latest versions.
Symptoms: The Byteseal app crashes on launch or during usage.
Solutions:
Restart your device.
Clear the app cache (Android).
Reinstall the app.
Check for device OS updates and app updates.
Solutions:
Retry the action after a few seconds.
Restart the device or app.
If the issue persists, contact customer support with a screenshot of the error.
Reach out to Byteseal Customer Support if:
You've tried all troubleshooting steps and the issue persists.
Your hardware device is physically damaged.
You need help with device replacement or warranty claims.
Support Channels:
Email: support@byteseal.co
Live Chat: Available through the app and website
Most issues with Byteseal can be resolved quickly by following these steps. For persistent problems, our support team is always ready to help ensure your digital security stays uninterrupted.